Strategic Energy Accounts Manager

El Paso Electric; El Paso, Northern (TX, KY); Hybrid; USD 90,000 - 130,000; Full time

Job summary

El Paso Electric is seeking a Key Accounts Manager to serve as the primary contact for commercial and industrial customers with complex energy needs. You will build relationships, analyze energy and operational data, and deliver recommendations that support customer objectives and growth.

You will conduct site assessments, provide proactive account management, and coordinate with internal teams to resolve issues, educate customers, and drive energy efficiency initiatives.

Qualifications

• Knowledge of key account management and customer engagement principles.
• Experience with electric utility operations, rates, billing, and metering.
• Ability to analyze energy usage, load data, and billing trends.
• Strong presentation and communication skills for diverse audiences.
• Experience coordinating cross-functional teams to fulfill projects.

Responsibilities

• Serve as the primary liaison and trusted advisor between the utility and assigned key account customers, building strong relationships and ensuring exceptional customer service.
• Maintain regular customer contact, identify business needs, and provide technical and financial solutions related to energy use, rates, billing, and utility services.
• Analyze energy usage, billing, load, and operational data to identify trends, anomalies, energy conservation opportunities, and cost-saving recommendations.
• Conduct facility assessments and energy evaluations; develop and present recommendations to improve energy efficiency, reliability, and operational performance.
• Maintain expertise in utility rates, billing practices, metering systems, distribution systems, line extension policies, energy efficiency programs, and emerging energy technologies.
• Develop and implement customer account plans, communication strategies, and outreach initiatives that support customer and organizational objectives.
• Coordinate and lead cross-functional efforts to address customer concerns, facilitate new service requests and construction projects, and resolve complex issues.
• Communicate outage information, service updates, and energy emergency notifications to customers and coordinate follow-up activities as needed.
• Prepare and deliver presentations, energy education programs, and technical information to internal and external stakeholders.
• Maintain accurate customer records, account history, and forecasting data within customer relationship management and business systems.
• Monitor industry trends, customer developments, and market opportunities to support account growth, retention, and strategic planning.
• Participate in continuous improvement initiatives and support the development of business processes, programs, and policies.
• Comply with all applicable safety requirements, company policies, regulatory standards, and ethical business practices.
• Perform other related duties as assigned.

Skills

Key account management

CRM systems

Energy management

Energy auditing techniques

Building systems

Presentation skills

Verbal and written communication

Project coordination

Negotiation

Relationship-building

Education

Bachelor's degree in Engineering/Marketing/Business Administration

Tools

Microsoft Office

CRM systems

Job description

El Paso Electric is seeking a Key Accounts Manager to serve as the primary contact for commercial and industrial customers with complex energy needs. You will build relationships, analyze energy and operational data, and deliver recommendations that support customer objectives and growth.

You will conduct site assessments, provide proactive account management, and coordinate with internal teams to resolve issues, educate customers, and drive energy efficiency initiatives.