Strategic Key Account Scheduler & Liaison

TrackMan; Phoenix (AZ); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation and benefits

Dynamic, global team

Opportunity to make a major impact in,

Job summary

Trackman is seeking a detail-oriented Key Account Coordinator to support the SIM Scheduling & Maintenance team. You will coordinate installations, maintenance visits, and vendor requests across the key account network, serving as the main liaison between field teams, account contacts, and internal operations.

The ideal candidate is highly organized, proactive, and skilled at juggling multiple priorities in a dynamic environment.

Qualifications

• Proven ability to manage multiple priorities and coordinate schedules.
• Excellent written and verbal communication with internal/external partners.
• Proficient with Microsoft Excel; familiarity with Monday.com or Salesforce is a plus.

Responsibilities

• Coordinate Key Account installations, maintenance visits, and revisits.
• Serve as primary contact for key account partners on scheduling.
• Manage vendor maintenance requests and work orders.
• Prepare and submit invoices in Salesforce as needed.
• Coordinate parts orders and track shipments.
• Maintain the scheduling board with real-time status.
• Collaborate with Project Manager and Installation Manager to ensure readiness.
• Monitor emails from key accounts and respond promptly.
• Track revisit rates and flag recurring issues for resolution.
• Support the broader Operations team as needed.

Skills

Organizational skills

Communication skills

Multitasking

Problem-solving

Customer-focused

Self-starter

Tools

Microsoft Excel

Monday.com

Salesforce

Service Channel

Job description

Trackman is seeking a detail-oriented Key Account Coordinator to support the SIM Scheduling & Maintenance team. You will coordinate installations, maintenance visits, and vendor requests across the key account network, serving as the main liaison between field teams, account contacts, and internal operations.

The ideal candidate is highly organized, proactive, and skilled at juggling multiple priorities in a dynamic environment.