Strategic Key Account Liaison

Smart Care Equipment Solutions; Wallingford (CT); Hybrid; USD 55.000 - 75.000; Vollzeit

Zusammenfassung

Smart Care Equipment Solutions is seeking a Key Account Representative to ensure consistent service delivery and grow specific corporate accounts. You will communicate proactively with customers and work cross-functionally from order to cash to support technician and back-office teams.

Your role emphasizes maintaining 100% compliance with customer requirements, building relationships, and providing real-time order visibility. Flexibility for shifts and holidays is required.

Qualifikationen

• Bachelor’s degree or equivalent combination of education and experience.
• 4+ years experience in customer service, dispatch, and/or restaurant management.
• Ability to work different shifts and holidays as required

Aufgaben

• Monitors assigned account to ensure 100% compliance with customer requirements prior, during, and after service calls.
• Builds and maintains professional cross-functional relationships with our customers (internal and external).
• Communicates to customers via phone, e-mail, and website entries providing real-time visibility to order status.
• Obtain proper approvals for service calls prior to invoicing.
• Provides real-time assistance to technicians to adhere to customer requirements
• Coordinates with Service Delivery Specialist in driving compliance with response time, return to service, customer approvals for estimates, and documentation in 3rd party portals.
• Works in SAP systems and external websites to ensure orders are accurate.

Kenntnisse

Motivate others

Problem solving

Technical aptitude

Prioritization

Interpersonal skills

Relationship building

Cross-functional collaboration

Ausbildung

Bachelor’s degree or equivalent

Tools

Excel

SAP

Jobbeschreibung

Smart Care Equipment Solutions is seeking a Key Account Representative to ensure consistent service delivery and grow specific corporate accounts. You will communicate proactively with customers and work cross-functionally from order to cash to support technician and back-office teams.

Your role emphasizes maintaining 100% compliance with customer requirements, building relationships, and providing real-time order visibility. Flexibility for shifts and holidays is required.