Strategic Key Account Specialist

Smart Care Equipment Solutions; Wallingford (CT); On-site; USD 60,000 - 90,000; Full time

Job summary

Smart Care Equipment Solutions is seeking a Key Account Representative to ensure service delivery and grow specific corporate accounts. You will communicate with customers, coordinate with technicians and back office teams, and use SAP to keep order data accurate.

The role emphasizes cross-functional collaboration, strong attention to detail, and the ability to manage multiple priorities across shifts. Equal opportunity employer, with accommodations available upon request.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 4+ years experience in customer service, dispatch, and/or restaurant management.

Responsibilities

• Monitors assigned account to ensure 100% compliance with customer requirements prior, during, and after service calls.
• Builds and maintains professional cross-functional relationships with our customers (internal and external).
• Communicates to customers via phone, e-mail, and website entries providing real-time visibility to order status and approvals for service calls prior to invoicing.
• Provides real-time assistance to technicians to adhere to customer requirements.
• Coordinates with Service Delivery Specialist on response times, returns to service, and documentation in 3rd party portals.
• Works in SAP systems and external websites to ensure orders are accurate.
• Reviews and revises customer requirements documentation.

Skills

Customer service

Cross-functional collaboration

Communication

Problem solving

Time management

Education

Bachelor's degree

Tools

SAP

Job description

Smart Care Equipment Solutions is seeking a Key Account Representative to ensure service delivery and grow specific corporate accounts. You will communicate with customers, coordinate with technicians and back office teams, and use SAP to keep order data accurate.

The role emphasizes cross-functional collaboration, strong attention to detail, and the ability to manage multiple priorities across shifts. Equal opportunity employer, with accommodations available upon request.