Strategic Key Account Manager — Remote Growth Leader

Forward Air Corporation; Peachtree Corners (GA); Remote; USD 85,000 - 115,000; Full time

Job summary

Forward Air Corporation is seeking a senior Key Account Manager to partner with high-value accounts, driving retention, growth, and innovation across the portfolio. You will develop strategies that align customer objectives with our capabilities, lead executive relationships, and guide cross-functional teams to deliver superior business outcomes.

The role requires deep logistics and supply chain expertise, with a proven record of managing complex accounts and driving multi‑million revenue

Qualifications

• 8+ years of progressive experience in strategic account management or related leadership roles.
• Experience managing portfolios with annual revenues in the multi‑million to tens of millions range.
• Deep expertise in logistics, transportation, supply chain management, warehousing or distribution.
• Proven track record developing growth strategies, driving retention and profitability.
• Strong executive presence, ability to influence senior leaders and negotiate.
• Experience leading cross-functional teams across Sales, Operations, Finance, IT, Solutions Design, Engineering, and Implementation.

Responsibilities

• Develop and execute strategic account plans to drive retention and revenue growth.
• Build executive-level relationships and act as trusted advisor for key accounts.
• Lead business reviews and QBRs to evaluate performance and align on opportunities.
• Collaborate with customers to create growth roadmaps and continuous improvement initiatives.
• Identify expansion opportunities across services, geographies, and offerings.
• Own account KPIs and deliver insights to improve financial and operational results.
• Coordinate with Operations, Sales, Finance, IT, Solutions Design, Engineering, and Implementation teams.

Skills

Strategic account management

Executive presence

Cross-functional collaboration

Analytical thinking

Relationship management

Education

Bachelor's degree

Tools

MS Office/O365

CRM systems

Job description

Forward Air Corporation is seeking a senior Key Account Manager to partner with high-value accounts, driving retention, growth, and innovation across the portfolio. You will develop strategies that align customer objectives with our capabilities, lead executive relationships, and guide cross-functional teams to deliver superior business outcomes.

The role requires deep logistics and supply chain expertise, with a proven record of managing complex accounts and driving multi‑million revenue