Strategic Key Account Lead (Remote) – Growth & Partnerships

Forward Air Corporation; Forest Park (GA); Remote; USD 90,000 - 110,000; Full time

Benefits offered by this job

Remote-friendly role

Travel required

Job summary

Forward Air Corporation, a leading logistics provider, seeks a Senior Key Account Manager to act as a strategic partner for high-value accounts. You will craft and execute account strategies that align customer objectives with our capabilities, driving long-term retention, growth, and innovation.

This role requires deep supply chain expertise, executive presence, and strong cross-functional leadership. You will build trusted relationships with senior stakeholders, identify expansion

Qualifications

• Undergraduate degree in a related field from an accredited college or university.
• Professional certifications such as CSCMP, APICS/ASCM, or similar credentials preferred.
• 8+ years of progressive experience in strategic account management, enterprise customer success, business development, or related leadership roles.

Responsibilities

• Develop and execute strategic account plans that drive retention and revenue growth.
• Build and maintain executive-level relationships as trusted advisor and primary strategic contact.
• Lead business reviews, QBRs, and executive alignment meetings to evaluate performance and maintain strategic alignment.

Skills

Strategic account management

Executive relationship building

Revenue growth strategies

Cross-functional leadership

Education

Undergraduate degree

CSCMP / APICS / ASCM certification

Tools

Microsoft Office 365

Teams / Zoom / Webex

Job description

Forward Air Corporation, a leading logistics provider, seeks a Senior Key Account Manager to act as a strategic partner for high-value accounts. You will craft and execute account strategies that align customer objectives with our capabilities, driving long-term retention, growth, and innovation.

This role requires deep supply chain expertise, executive presence, and strong cross-functional leadership. You will build trusted relationships with senior stakeholders, identify expansion