Strategic Key Account Leader for Growth (Remote)

Forward Air Corporation; Dunwoody (GA); À distance; USD 90 000 - 110 000; Plein temps

Résumé du poste

Forward Air Corporation seeks a Key Account Manager to serve as a strategic partner for high-value accounts, driving retention, growth, and innovation across the portfolio. You will develop and execute account strategies that align customer objectives with organizational capabilities.

You will build executive-level relationships, lead cross-functional teams, and champion digital transformation, while identifying expansion opportunities and managing risk.

Qualifications

• Undergraduate degree in a related field from an accredited college or university.
• Professional certifications such as CSCMP/APICS/ASCM preferred.
• 8+ years of progressive experience in strategic account management or related roles.
• Experience managing complex portfolios with $15M–$50M+ in annual revenues.
• Deep expertise in logistics, transportation, supply chain management, warehousing or distribution.
• Strong executive presence and ability to influence senior leaders.
• Exceptional analytical, communication, presentation, and relationship skills.
• Proficient with Windows, MS Office 365 and web conferencing tools.

Responsabilités

• Develop and execute strategic account plans that drive retention and revenue growth.
• Build executive-level relationships, serving as trusted advisor and primary strategic contact.
• Lead business reviews and quarterly business reviews to evaluate performance and alignment.
• Partner with customers to develop growth roadmaps and continuous improvement initiatives.
• Identify, qualify, and pursue expansion opportunities across services and geographies.
• Own customer performance metrics and KPIs, delivering actionable insights.
• Collaborate with Operations, Sales, Finance, IT, Solutions Design, Engineering, and Implementation teams.
• Translate customer goals into actionable internal strategies and resource plans.
• Champion digital transformation and technology-enabled solutions to increase value and efficiency.
• Monitor account health, identify retention risks and mitigate proactively.
• Drive forecasting, revenue planning and strategic growth initiatives.
• Represent the organization in executive sponsor programs and industry events.
• Provide market intelligence and competitive feedback to support planning and solution development.
• Promote a customer-centric culture by aligning cross-functional stakeholders around objectives.

Connaissances

Strategic account mgmt

Executive presence

Cross-functional leadership

Customer relationship mgmt

Analytical skills

Negotiation

Travel willingness

Logistics industry exp

Problem solving

Formation

Undergraduate degree

CSCMP/ASCM certification

Outils

Microsoft Office 365

Description du poste

Forward Air Corporation seeks a Key Account Manager to serve as a strategic partner for high-value accounts, driving retention, growth, and innovation across the portfolio. You will develop and execute account strategies that align customer objectives with organizational capabilities.

You will build executive-level relationships, lead cross-functional teams, and champion digital transformation, while identifying expansion opportunities and managing risk.