Strategic Key Account Manager | Remote, Growth & Innovation

Forward Air Corporation

Marietta (GA)

Remoto

USD 90.000 - 110.000

Tempo pieno

7 giorni fa

Candidati tra i primi

Generatore di candidature

Una candidatura fatta su misura per questo lavoro — un curriculum e una lettera di presentazione personalizzati, perfettamente in linea con l'annuncio.

Supera i filtri ATS

Descrizione del lavoro

Forward Air Corporation seeks a Key Account Manager to act as a strategic partner for high-value accounts, driving retention, growth, and innovation across the portfolio. You will develop account strategies, build executive relationships, and lead cross-functional teams to deliver superior business outcomes.

Success requires deep expertise in supply chain, logistics, and distribution solutions, with strong commercial acumen.

Competenze

Undergraduate degree in a related field is required.
8+ years of progressive experience in strategic account management or related roles.
Experience managing complex customer portfolios with high annual revenues.
Deep expertise in logistics, transportation, supply chain management, warehousing, or distribution.
Strong executive presence with ability to influence senior leaders.
Proven ability to lead cross-functional teams across multiple functions.

Mansioni

Develop and execute strategic account plans that drive customer retention and revenue growth.
Build and maintain executive-level relationships as the trusted advisor.
Lead business reviews and quarterly business reviews to evaluate performance and strategic alignment.
Partner with customers to develop growth roadmaps and continuous improvement initiatives.
Identify and pursue expansion opportunities across services, geographies, and offerings.
Own customer KPIs and provide insights to improve operations and financial results.
Collaborate with Operations, Sales, Finance, IT, Solutions Design, Engineering, and Implementation teams.
Translate customer goals into actionable internal strategies and resource plans.
Champion digital transformation and technology-enabled solutions for value and efficiency.
Monitor account health and mitigate retention risks.
Drive forecasting, revenue planning, and strategic growth initiatives.
Represent organization in executive sponsor programs and industry events.
Provide market insights and competitive feedback for planning and solution development.
Promote customer-centric culture across cross-functional stakeholders.