Strategic Key Account Manager - Remote Growth & Innovation

Forward Air Corporation; Lithonia (GA); Remote; USD 90,000 - 110,000; Full time

Job summary

Forward Air Corporation seeks a Key Account Manager to act as a strategic partner for high-value accounts, driving retention, growth, and innovation across their portfolio. The role emphasizes executive relationships, risk management, and cross-functional leadership to deliver superior business outcomes.

Success requires deep supply chain and logistics expertise, with experience in complex industries. Compensation includes a minimum base salary with a variable compensation plan, and remote work

Qualifications

• 8+ years in strategic account management or related leadership roles.
• Experience managing portfolios with $15M–$50M+ annual revenue.
• Deep expertise in logistics, transportation, supply chain management.
• Strong executive presence with the ability to influence senior leaders.
• Experience leading cross-functional teams across Sales, Operations, Finance, IT, Solutions Design, Engineering, and Implementation.

Responsibilities

• Develop and execute strategic account plans that drive customer retention and revenue growth.
• Build and maintain executive-level relationships, serving as a trusted advisor.
• Lead business reviews and quarterly business reviews to evaluate performance and alignment.
• Partner with customers to develop growth roadmaps, innovation strategies, and continuous improvement.
• Identify and pursue expansion opportunities across services and geographies.
• Own customer performance metrics and KPIs, delivering insights to improve results.
• Translate customer goals into actionable internal strategies and resource plans.
• Promote digital transformation and technology-enabled solutions.
• Monitor account health and implement proactive mitigation strategies.

Skills

Executive presence

Strategic account management

Cross-functional leadership

Analytical skills

Negotiation

Relationship management

Education

Undergraduate degree

CSCMP / APICS / ASCM certification

Tools

Microsoft Office 365

Teams / Zoom / Webex

Job description

Forward Air Corporation seeks a Key Account Manager to act as a strategic partner for high-value accounts, driving retention, growth, and innovation across their portfolio. The role emphasizes executive relationships, risk management, and cross-functional leadership to deliver superior business outcomes.

Success requires deep supply chain and logistics expertise, with experience in complex industries. Compensation includes a minimum base salary with a variable compensation plan, and remote work