Strategic Key Account Manager - Remote Growth

Forward Air Corporation

Sandy Springs (GA)

Remote

USD 90,000 - 110,000

Full time

7 days ago

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Benefits offered by this job

Remote work

Travel required

Job summary

Forward Air Corporation seeks a senior Key Account Manager to drive retention, growth, and innovation across high-value accounts. You will lead strategic plans, executive relationships, and cross-functional teams to deliver outcomes under a remote work model with travel.

Responsibilities include growth roadmaps, quarterly business reviews, and profitability improvements across logistics and distribution solutions. A strong executive presence and 8+ years in strategic account roles are required.

Qualifications

Undergraduate degree from an accredited college or university.
Certifications such as CSCMP/APICS/ASCM preferred.
8+ years in strategic account management or related leadership roles.
Experience managing portfolios with $15M–$50M+ revenues and retaining growth.
Deep expertise in logistics, transportation, supply chain, distribution.
Executive presence with ability to influence senior leaders.
Experience leading cross-functional teams across Sales, Ops, Finance, IT, Eng.
Experience with life sciences, aerospace, automotive, or high-tech sectors preferred.
Strong analytical, communication, presentation, and relationship skills.
Discretion and confidentiality in handling sensitive information.

Responsibilities

Develop strategic account plans to drive retention and revenue growth.
Build executive-level relationships as trusted advisor and main contact.
Lead business reviews and quarterly alignment meetings with customers.
Partner to develop growth roadmaps, innovation, and improvements.
Identify and pursue expansion opportunities across services and geographies.
Own KPIs and provide insights to improve operations and finance results.
Lead complex challenges balancing customer needs with internal goals.
Collaborate with Operations, Sales, Finance, IT, Solutions Design, Eng, and Implementation.
Translate customer goals into internal strategies and resource plans.
Promote digital transformation and tech-enabled solutions for value.
Monitor account health and mitigate retention risks proactively.
Drive forecasting, revenue planning, and strategic growth initiatives.
Represent the organization in executive programs and industry events.
Provide market intelligence and competitive feedback for planning.
Foster a customer-centric culture across cross-functional stakeholders.