Strategic Key Account Leader - Remote Growth

Forward Air Corporation; Morrow (GA); Remote; USD 90,000 - 110,000; Full time

Job summary

Forward Air Corporation seeks a Key Account Manager to act as a strategic partner for high-value, complex customer accounts, driving retention, growth, and innovation across the portfolio. The role emphasizes executive engagement, risk management, and leadership of cross-functional teams to deliver superior outcomes.

Success requires deep expertise in supply chain, logistics, and distribution solutions, with strong commercial acumen and experience with life sciences, aerospace, automotive, or

Qualifications

• 8+ years of strategic account management or related leadership experience.
• Experience managing accounts with $15M–$50M+ revenue.
• Deep logistics, transportation, supply chain expertise.
• Strong executive presence and ability to influence senior leaders.

Responsibilities

• Develop and execute strategic account plans that drive retention and revenue growth.
• Build and maintain executive-level relationships and serve as trusted advisor.
• Lead business reviews, QBRs, and executive alignment meetings.
• Partner with customers to develop growth roadmaps and continuous improvement initiatives.
• Identify and pursue expansion opportunities across services and geographies.
• Own customer KPIs and deliver insights to improve results.
• Collaborate with Operations, Sales, Finance, IT, and other teams for outcomes.
• Translate goals into internal strategies and resource plans.
• Champion digital transformation and technology-enabled solutions.
• Monitor account health and implement mitigation strategies.
• Drive forecasting, revenue planning, and strategic growth initiatives.
• Represent the organization in executive sponsor programs and industry events.
• Provide market intelligence and feedback to support planning.
• Promote customer-centric culture and cross-functional alignment.

Skills

Executive presence

Strategic account management

Customer relationship management

Cross-functional collaboration

Analytical thinking

Communication skills

Problem solving

Education

Bachelors degree

CSCMP/APICS certification

Tools

MS Office 365

Teams/Zoom/Webex

Job description

Forward Air Corporation seeks a Key Account Manager to act as a strategic partner for high-value, complex customer accounts, driving retention, growth, and innovation across the portfolio. The role emphasizes executive engagement, risk management, and leadership of cross-functional teams to deliver superior outcomes.

Success requires deep expertise in supply chain, logistics, and distribution solutions, with strong commercial acumen and experience with life sciences, aerospace, automotive, or