Strategic Key Account Manager - Remote Growth Leader

Forward Air Corporation; Kennesaw (GA); Remote; USD 90,000 - 110,000; Full time

Job summary

Forward Air Corporation is seeking a Key Account Manager to serve as a strategic partner for high-value, complex customer accounts. You will drive retention, growth, and innovation across the portfolio, aligning customer objectives with organizational capabilities and leading cross-functional teams.

You will build executive relationships, develop growth roadmaps, and translate goals into actionable internal strategies while championing digital transformation and proactive risk management.

Qualifications

• Undergraduate degree in a related field from an accredited college or university.
• Experience in strategic account management and enterprise customer success.
• Strong analytical, communication, and relationship management skills.

Responsibilities

• Develop and execute strategic account plans to drive retention and revenue growth.
• Build executive-level relationships and serve as trusted advisor.
• Lead business reviews and quarterly strategic alignment meetings.
• Partner with customers to develop growth roadmaps and continuous improvement initiatives.
• Identify and pursue expansion opportunities across services and geographies.

Skills

Strategic account mgmt

Executive presence

Cross-functional leadership

Relationship management

Analytical skills

Sales negotiations

Education

Bachelor's degree in related field

Tools

Microsoft 365

Teams/Zoom/Webex

Job description

Forward Air Corporation is seeking a Key Account Manager to serve as a strategic partner for high-value, complex customer accounts. You will drive retention, growth, and innovation across the portfolio, aligning customer objectives with organizational capabilities and leading cross-functional teams.

You will build executive relationships, develop growth roadmaps, and translate goals into actionable internal strategies while championing digital transformation and proactive risk management.