Strategic Key Account Manager — Growth & Retention Leader

UniFirst; Baton Rouge (LA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst in the United States is seeking a Key Account Manager to retain and grow our largest accounts across uniform rental, direct sales and related services. You will be fully accountable for account metrics and drive revenue through proactive relationship management.

The role requires 3–5+ years in sales or service, willingness to travel 70–80%, strong negotiation skills and collaboration with internal teams to exceed client expectations.

Qualifications

• 3 to 5+ years of sales and/or service experience.
• Ability to travel approximately 70%–80% for customer interfacing.
• Strong contract and negotiation skills.
• Excellent communication and interpersonal skills for relationship building.

Responsibilities

• Develop and maintain relationships with key personnel and decision makers at all levels within accounts.
• Conduct regular visits and biannual account reviews with quantified performance.
• Retain customers, grow rental revenue, and develop new revenue opportunities.
• Update records daily and manage contract/PO status and renewals.
• Coordinate with internal departments to ensure customer satisfaction and revenue growth.
• Generate leads to support sales and service teams; maintain interdepartmental relationships.

Skills

Sales experience

Customer service

Negotiation

Driving to client sites

Job description

UniFirst in the United States is seeking a Key Account Manager to retain and grow our largest accounts across uniform rental, direct sales and related services. You will be fully accountable for account metrics and drive revenue through proactive relationship management.

The role requires 3–5+ years in sales or service, willingness to travel 70–80%, strong negotiation skills and collaboration with internal teams to exceed client expectations.