Strategic Key Account Manager – Growth & Retention

UniFirst Corporation; Conway (SC); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst Corporation is seeking a results-driven Key Account Manager to advance service retention and revenue growth across our largest accounts. The role emphasizes accountability for account metrics and ongoing relationship development with decision makers.

You will visit client sites, conduct biannual reviews, renew contracts, and collaborate with internal teams to exceed client expectations while expanding rental and direct-sale opportunities. Travel 70–80% is required.

Qualifications

• College degree preferred.
• 3 to 5+ years of successful sales and/or service experience.
• Must be able to travel approximately 70% - 80% for customer interfacing.
• Excellent people, communication and interpersonal skills for relationship building.
• Strong contract and negotiation skills.

Responsibilities

• Develop and maintain relationships with key personnel and decision makers at all levels within accounts through proactive outreach and meetings on and off account site.
• Conduct regular visits and biannual account reviews with quantifiable performance using report cards.
• Use internal and external resources to retain customers, increase rental revenue, provide additional product information and develop new revenue opportunities.
• Update records with all pertinent information on a daily basis.
• Maintain customer contract/PO status and renew contracts/POs before they expire.
• Work closely with all UniFirst departments to ensure customer satisfaction exceeds expectations.
• Generate leads to turn over to Service and Sales teams.
• Maintain interdepartmental relationships to ensure customer satisfaction, new business development, increased revenue and profits.

Skills

Relationship building

Negotiation

Communication

Travel readiness

Education

College degree preferred

Job description

UniFirst Corporation is seeking a results-driven Key Account Manager to advance service retention and revenue growth across our largest accounts. The role emphasizes accountability for account metrics and ongoing relationship development with decision makers.

You will visit client sites, conduct biannual reviews, renew contracts, and collaborate with internal teams to exceed client expectations while expanding rental and direct-sale opportunities. Travel 70–80% is required.