Strategic Key Account Leader – Growth & Retention

UniFirst Corporation; Madison (AL); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst Corporation is seeking a Key Account Manager to enhance value by retaining and growing our largest accounts across uniform rental, direct sales, and related services. You will be fully accountable for account status and metrics, and travel 70–80% to engage customers.

The role emphasizes relationship-building, negotiation and proactive outreach to expand revenue opportunities while coordinating with internal teams to ensure satisfaction.

Qualifications

• College degree preferred.
• 3-5+ years of successful sales and/or service experience.
• Willingness to travel approximately 70% - 80% for customer interfacing.
• Strong contract and negotiation skills.
• Excellent people, communication and interpersonal skills.

Responsibilities

• Develop and maintain relationships with key personnel and decision makers at all levels within accounts.
• Conduct regular visits and biannual account reviews with quantified service performance.
• Use internal resources to retain customers and develop new revenue opportunities.
• Update records with pertinent information daily.
• Maintain contract/PO status and renew before expiration.
• Collaborate with UniFirst departments to exceed customer expectations.
• Generate leads for Service and Sales teams as needed.
• Maintain interdepartmental relationships to drive revenue and profits.

Skills

Relationship building

Negotiation

Communication

Sales

Account management

Time management

Education

College degree preferred

3-5+ years of sales and/or service experience

Job description

UniFirst Corporation is seeking a Key Account Manager to enhance value by retaining and growing our largest accounts across uniform rental, direct sales, and related services. You will be fully accountable for account status and metrics, and travel 70–80% to engage customers.

The role emphasizes relationship-building, negotiation and proactive outreach to expand revenue opportunities while coordinating with internal teams to ensure satisfaction.