Strategic Key Account Growth & Retention Manager

UniFirst Corporation; Baton Rouge (LA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst Corporation in Baton Rouge is seeking a results-driven Key Account Manager to protect and grow our largest client relationships across uniform rental, direct sale, and related services. You will own account performance, drive revenue, and coordinate with internal teams to exceed client expectations, with heavy travel and daily record-keeping responsibilities.

Qualified candidates typically have 3–5+ years in sales or service, strong negotiation skills, and the ability to renew contracts

Qualifications

• 3 to 5+ years of successful sales and/or service experience.
• Willingness to travel 70–80% for customer interfacing.
• Strong contract and negotiation skills.
• Excellent people and interpersonal skills.
• Ability to write proposals and set pricing.
• Auto insurance compliance for business travel.
• College degree preferred.

Responsibilities

• Develop and maintain relationships with key personnel and decision makers at all levels within accounts.
• Conduct regular visits and biannual account reviews with quantitative service performance.
• Use internal and external resources to retain customers, increase rental revenue, provide additional product information and develop new revenue opportunities.
• Update account records daily and renew contracts/POs before expiry.
• Collaborate with all UniFirst departments to ensure customer satisfaction exceeds expectations.
• Generate leads for Service and Sales teams when appropriate.
• Maintain interdepartmental relationships to drive revenue and profits.
• Stay up-to-date on company capabilities and product lines.

Skills

Relationship building

Negotiation

Contract skills

Sales experience

Communication

Problem solving

Decision making

Pricing/proposals

Travel readiness

Auto insurance compliance

Education

College degree preferred

Job description

UniFirst Corporation in Baton Rouge is seeking a results-driven Key Account Manager to protect and grow our largest client relationships across uniform rental, direct sale, and related services. You will own account performance, drive revenue, and coordinate with internal teams to exceed client expectations, with heavy travel and daily record-keeping responsibilities.

Qualified candidates typically have 3–5+ years in sales or service, strong negotiation skills, and the ability to renew contracts