Strategic Key Account Manager | Growth & Retention

UniFirst Corporation; Bossier City (LA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst Corporation is seeking a Key Account Manager in the United States to retain and grow our largest accounts across uniform rental and related services. You will own account health, drive revenue opportunities, and manage renewals with a focus on maintaining 94%–100% of the customer base.

You’ll develop relationships at all levels, conduct regular reviews, and collaborate with internal teams to exceed customer expectations while expanding service offerings and profitability.

Qualifications

• College degree preferred.
• 3–5+ years of successful sales and/or service experience.
• Travel approximately 70–80% for customer interfacing.
• Excellent people, communication and interpersonal skills for relationship building.
• Strong contract and negotiation skills.
• Good judgment/decision making.
• Problem solving (solutions and execution).
• Order writing, proposals and pricing.

Responsibilities

• Develop and maintain relationships with key personnel and decision makers at all levels within accounts.
• Conduct regular visits and biannual account reviews with quantitative service performance data.
• Retain customers, increase rental revenue, provide additional product information and develop new revenue opportunities.
• Update records with pertinent information daily; maintain contract/PO status and renewals.
• Collaborate with UniFirst departments to ensure customer satisfaction beyond expectations.
• Generate leads to hand off to Service and Sales teams as needed.
• Maintain interdepartmental relationships to drive new business and profits.
• Attend weekly meetings and stay up-to-date on sales skills and knowledge.

Skills

People skills

Communication

Negotiation

Relationship building

Sales strategy

Problem solving

Decision making

Order writing

Pricing

Education

College degree preferred

3–5+ years sales/service experience

Job description

UniFirst Corporation is seeking a Key Account Manager in the United States to retain and grow our largest accounts across uniform rental and related services. You will own account health, drive revenue opportunities, and manage renewals with a focus on maintaining 94%–100% of the customer base.

You’ll develop relationships at all levels, conduct regular reviews, and collaborate with internal teams to exceed customer expectations while expanding service offerings and profitability.