Strategic Key Account Manager — Growth & Retention

UniFirst Corporation; New Kensington (Westmoreland County); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst Corporation is seeking a proactive Key Account Manager (KAM) to grow and retain major accounts across uniform rental, direct sale, and related services. You will own account health, drive revenue growth, and coordinate with internal teams to exceed client expectations.

The role requires frequent customer engagements, strategic reviews, and a strong focus on contract renewals and opportunity development. A college degree and travel readiness are preferred.

Qualifications

• College degree preferred.
• 3 to 5+ years of successful sales and/or service experience.
• Willing to travel approximately 70% - 80% for customer interfacing.
• Must be able to drive personal vehicle and meet auto insurance requirements.

Responsibilities

• Develop and maintain relationships with key personnel and decision makers at all levels within accounts.
• Conduct regular visits and biannual account reviews with quantified service performance.
• Retain customers, increase rental revenue, and develop new revenue opportunities.
• Update records with all pertinent information daily.
• Maintain customer contract/PO status and renew contracts/POs before expiry.
• Work closely with UniFirst departments to ensure customer satisfaction beyond expectations.
• Generate leads for Service and Sales teams and drive new business.

Skills

Relationship building

Communication

Interpersonal skills

Negotiation skills

Problem solving

Order writing

Education

College degree

Job description

UniFirst Corporation is seeking a proactive Key Account Manager (KAM) to grow and retain major accounts across uniform rental, direct sale, and related services. You will own account health, drive revenue growth, and coordinate with internal teams to exceed client expectations.

The role requires frequent customer engagements, strategic reviews, and a strong focus on contract renewals and opportunity development. A college degree and travel readiness are preferred.