Strategic Key Account Leader - Remote

Forward Air Corporation; Stone Mountain (GA); Remote; USD 90,000 - 110,000; Full time

Job summary

Forward Air Corporation is seeking a strategic Key Account Manager to act as a trusted partner for high-value accounts, driving retention, growth and innovation across the portfolio.

You will develop and execute account strategies, build executive relationships, lead cross-functional teams, and champion continuous improvement while traveling for meetings as needed; remote-friendly with a strong emphasis on executive presence and commercial acumen.

Qualifications

• Undergraduate degree in a related field from an accredited college or university.
• Professional certifications such as CSCMP, APICS/ASCM preferred.
• 8+ years of strategic account management or related leadership roles.
• Experience managing complex portfolios of $15M–$50M+ revenue with retention goals.
• Deep expertise in logistics, supply chain, and distribution.

Responsibilities

• Develop and execute strategic account plans that drive customer retention and revenue growth.
• Build and maintain executive-level relationships, serving as a trusted advisor and primary strategic contact.
• Lead business reviews, executive alignment meetings, and quarterly business reviews to evaluate performance and maintain strategic alignment.
• Partner with customers to develop growth roadmaps, innovation strategies and continuous improvement initiatives.
• Identify, qualify, and pursue expansion opportunities across services, geographies, and solution offerings.
• Own customer performance metrics and KPIs, delivering insights and recommendations that improve operational and financial results.
• Lead resolution of complex business challenges while balancing customer needs with organizational objectives.
• Collaborate with Operations, Sales, Finance, Solutions Design, IT, Engineering, and Implementation teams to ensure successful customer outcomes.
• Translate customer goals, challenges, and priorities into actionable internal strategies and resource plans.
• Champion digital transformation, automation, and technology-enabled solutions that increase customer value and operational efficiency.
• Monitor account health, identify retention risks, and implement proactive mitigation strategies.
• Drive account forecasting, revenue planning, and strategic growth initiatives.
• Represent the organization in executive sponsor programs, customer strategy sessions, industry events, and other high-visibility engagements.
• Provide market intelligence, industry insights, and competitive feedback to support business planning and solution development.
• Promote a customer-centric culture by influencing and aligning cross-functional stakeholders around account objectives and customer commitments.
• All other duties as assigned to meet evolving business needs.

Skills

Strategic account management

Executive presence

Cross-functional leadership

Analytical skills

Communication

Relationship management

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Forward Air Corporation is seeking a strategic Key Account Manager to act as a trusted partner for high-value accounts, driving retention, growth and innovation across the portfolio.

You will develop and execute account strategies, build executive relationships, lead cross-functional teams, and champion continuous improvement while traveling for meetings as needed; remote-friendly with a strong emphasis on executive presence and commercial acumen.