Strategic IT Account Manager — Onsite MSP

Computer Business Solutions; Fort Lauderdale (FL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

PTO

Holidays

Health benefits

Retirement benefits

Professional development

Certification opportunities

Career growth

Job summary

Computer Business Solutions is seeking a Technical Account Manager to manage and strengthen relationships with our Managed IT Services clients in Fort Lauderdale. You will act as a trusted technology advisor, coordinating with clients and our technical teams to align IT environments with business goals.

The ideal candidate brings IT knowledge, strong customer management skills, and strategic planning ability, preferably in an MSP setting.

Qualifications

• 3+ years in IT, Technical Account Management, Systems/Network Administration, or Managed Services.
• MSP experience preferred.
• Ability to explain technical concepts to non-technical business leaders.
• Strong communication, organization, and problem-solving skills.
• Experience with PSA and IT documentation platforms preferred.

Responsibilities

• Serve as the primary technical and strategic contact for assigned clients.
• Build and maintain strong client relationships and ensure high customer satisfaction.
• Conduct regular client meetings and QBRs.
• Develop technology roadmaps and assist with IT budgeting and lifecycle planning.
• Review environments and recommend improvements to Microsoft 365, cloud, networking, cybersecurity, and backup solutions.
• Review Help Desk tickets, recurring issues, escalations, and service trends.
• Coordinate with Help Desk, engineering, and project teams to resolve client issues.
• Identify cybersecurity risks and remediation options.
• Assist planning and coordinating IT projects and technology upgrades.
• Maintain accurate client documentation, recommendations, and follow-up actions.
• Identify opportunities for additional services and technology improvements.
• Help drive client retention, satisfaction, and long-term account growth.

Skills

IT knowledge

Customer relationship mgmt

Communication

Strategic planning

Problem solving

Multi-client management

Tools

Microsoft 365

Azure/Entra ID

Networking

Cybersecurity

Cloud technologies

Backup solutions

Job description

Computer Business Solutions is seeking a Technical Account Manager to manage and strengthen relationships with our Managed IT Services clients in Fort Lauderdale. You will act as a trusted technology advisor, coordinating with clients and our technical teams to align IT environments with business goals.

The ideal candidate brings IT knowledge, strong customer management skills, and strategic planning ability, preferably in an MSP setting.