Strategic IT Account Manager for MSP & Security

Onni Group of Companies; Los Angeles (CA); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

3 weeks PTO

Annual education allowance up to $1,0

Referral program

401(k) Match

Housing discount after 1 year

Friends and family hotel rates

Job summary

Onni Properties, LLC in Los Angeles seeks a Technical Account Manager to bridge clients and delivery teams, blending account management with deep technical know‑how to ensure value, reliability, and innovation across Managed IT, Security, and Smart Infrastructure.

You will own post‑sale success, lead QBRs, translate technical metrics into business impact, maintain owner‑level client relationships, and coordinate across NOC, SOC, and Pro Services to resolve issues and drive renewals.

Qualifications

• 4+ years in MSP, Systems Engineering, or Technical Account Management.
• Strong working knowledge of Windows Server, Active Directory, Azure/365 administration.
• Network design and monitoring (switching, routing, Wi‑Fi).
• CCTV, ULC fire monitoring, or IoT infrastructure (preferred).
• Backup, patching, and cybersecurity operations.
• Excellent communication—translate tech into business impact.
• Proven ability to manage multiple enterprise accounts with precision and empathy.
• Certifications preferred: CompTIA Network+, MS‑900, CCNA, or vendor-specific.

Responsibilities

• Act as the primary post-sale contact for technical performance, adoption, and satisfaction.
• Lead QBRs with data-driven insights (uptime, incident response, asset trends).
• Translate technical metrics into business value and executive summaries.
• Build and maintain trusted relationships with client stakeholders from IT admins to executives.
• Identify renewal risks early and support with partners to reinforce confidence.
• Oversee health, performance, and compliance of client environments (MSP, CCTV, Wi‑Fi, IoT).
• Collaborate with NOC, SOC, and Pro Services to resolve escalations and prevent recurrence.
• Maintain system documentation and service maps for managed clients.
• Recommend and scope technical upgrades, migrations, or optimizations.
• Validate solutions adhere to design standards and SLAs.
• Own the technical lifecycle: onboarding → operations → review → renewal → expansion.
• Coordinate internal kickoffs and cross‑department collaboration.
• Work with Sales Engineers and Sales Managers to align pre‑sale promises with delivery.
• Support Biz Dev with technical input during discovery or proposal validation.
• Participate in Deal Desk reviews for feasibility and scope.
• Contribute to SOPs and playbooks to improve handoffs.

Skills

4+ years MSP/Systems Eng/TAM

Windows Server

Active Directory

Azure/365 administration

Network design

Wi‑Fi monitoring

CCTV/IoT infra

Backup & patching

Cybersecurity operations

Excellent communication

Education

Certifications: CompTIA Network+

MS-900

CCNA

Tools

NOC

SOC

Pro Services

Job description

Onni Properties, LLC in Los Angeles seeks a Technical Account Manager to bridge clients and delivery teams, blending account management with deep technical know‑how to ensure value, reliability, and innovation across Managed IT, Security, and Smart Infrastructure.

You will own post‑sale success, lead QBRs, translate technical metrics into business impact, maintain owner‑level client relationships, and coordinate across NOC, SOC, and Pro Services to resolve issues and drive renewals.