MSP Help Desk II: On-Site Tech Support & Solutions

Computer Business Solutions; Fort Lauderdale (FL); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Paid time off

401(k) with company match

Job summary

Computer Business Solutions in Fort Lauderdale is seeking a dedicated technical support professional to join our team. The role involves providing frontline support for customer inquiries both remotely and on-site, with a strong emphasis on technical and customer service skills.

Candidates should have experience in Microsoft Windows environments and a solid understanding of networking protocols. Competitive salary, health insurance, and opportunities for professional development are offered.

Qualifications

• Professional level experience in Customer Service.
• Ability to determine client needs via phone/email communication.
• Solid multi-tasking, troubleshooting, prioritizing, and follow-up skills.

Responsibilities

• Frontline support for inbound customer support requests.
• Provide remote and on-site technical assistance.
• Document and follow-up on service tickets.

Skills

Technical assistance

Microsoft Windows Workstation

Customer Service

Microsoft Office Applications

Networking equipment

Ticketing systems

Remote Management Tools

Server Configuration

VPN knowledge

Tools

Halo PSA

Unifi Controller

Job description

Computer Business Solutions in Fort Lauderdale is seeking a dedicated technical support professional to join our team. The role involves providing frontline support for customer inquiries both remotely and on-site, with a strong emphasis on technical and customer service skills.

Candidates should have experience in Microsoft Windows environments and a solid understanding of networking protocols. Competitive salary, health insurance, and opportunities for professional development are offered.