Account Manager

Responsive Technology Partners; Fort Myers (FL); On-site; USD 52,000 - 78,000; Full time

Job summary

Responsive Technology Partners is seeking an Account Manager in Fort Myers, FL. You will support existing Managed IT Support customers and bring in new business, reviewing ticket reports, creating renewal quotes, and coordinating hardware, software, and cloud project needs.

You will collaborate with engineering, other account managers, and help desk staff to ensure customer satisfaction. You will lead quarterly business reviews and maintain technology budgets for each account, delivering timely

Qualifications

• Strong organizational skills and ability to work independently.
• Excellent verbal and written communications skills.
• Excellent customer service skills.
• Ability to interface with the technical team.
• Windows 10 experience.
• MS Office and other standard office applications experience.
• Microsoft Office 365.
• Understanding computer network configuration LAN, WAN, Wireless technical configuration is not required.
• MSP or technology field experience is preferred.

Responsibilities

• Review Help Desk ticket reports and customer service levels.
• Create quotes for renewals and projects (hardware, software, upgrades).
• Provide timely reports to customers.
• Coordinate with Engineering staff, other Account Managers and Account Executives.
• Conduct Quarterly Business Reviews with assigned accounts.

Skills

Customer service

Verbal & written communication

MS Office

Windows 10

MSP experience

Technical liaison

Budget management

Quote creation

Tools

CRM software

MS Office 365

Job description

Are you looking for a job that makes a difference? Are you a bright, curious, and confident person everyone goes to for ideas and trusts to get things done right? Then take a look at our Technology ServicesAccount Managerposition, located in Fort Myers, Florida.

The Account Manager will support existing Managed IT Support customers as well as bring in new customers. This includes customer support to review Help Desk ticket reports and customer service levels; create quotes for renewals, upcoming projects such as hardware replacement, network upgrades, cloud migrations, telephony needs and provide timely reports to customers. In this role, the Account Manager will work closely with the Engineering staff, other Account Managers and Account Executives, and Help Desk associates as part of a team.

Some of the primary responsibilities are as follows:

• Review Satisfaction Surveys for all assigned accounts
• Monthly Customer "Check-in" visits
• Create and maintain a rolling 3-year technology budget for each assigned account
• Work with sales engineer to provide timely quotes for hardware, software to meet customer requests or fill budgeted projects from the customer's annual technology budget.
• Ensure that all license renewals are quoted and fulfilled in a timely manner to ensure no lapse in coverage
• Ensure that all hardware warranty extensions are quoted and explained to customers well in advance of expiration
• Ensure that quotes are provided and discussed with customers for all end-of-life hardware, software, and operating systems
• Conduct in-person or video conference Quarterly Business Reviews with all assigned accounts
  

Qualifications and Skills:

• Strong organizational skills and ability to work independently.
• Excellent verbal and written communications skills
• Excellent customer service skills
• Ability to interface with the technical team.
• Windows 10 experience
• MS Office and other standard office applications experience
• Microsoft Office 365
• Understanding computer network configuration LAN, WAN, Wireless technical configuration is not required.
• MSP or technology field experience is preferred