Technical Account Manager

Computer Business Solutions; Fort Lauderdale (FL); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

PTO

Holidays

Health benefits

Retirement benefits

Professional development

Certification opportunities

Career growth

Job summary

Computer Business Solutions is seeking a Technical Account Manager to manage and strengthen relationships with our Managed IT Services clients in Fort Lauderdale. You will act as a trusted technology advisor, coordinating with clients and our technical teams to align IT environments with business goals.

The ideal candidate brings IT knowledge, strong customer management skills, and strategic planning ability, preferably in an MSP setting.

Qualifications

• 3+ years in IT, Technical Account Management, Systems/Network Administration, or Managed Services.
• MSP experience preferred.
• Ability to explain technical concepts to non-technical business leaders.
• Strong communication, organization, and problem-solving skills.
• Experience with PSA and IT documentation platforms preferred.

Responsibilities

• Serve as the primary technical and strategic contact for assigned clients.
• Build and maintain strong client relationships and ensure high customer satisfaction.
• Conduct regular client meetings and QBRs.
• Develop technology roadmaps and assist with IT budgeting and lifecycle planning.
• Review environments and recommend improvements to Microsoft 365, cloud, networking, cybersecurity, and backup solutions.
• Review Help Desk tickets, recurring issues, escalations, and service trends.
• Coordinate with Help Desk, engineering, and project teams to resolve client issues.
• Identify cybersecurity risks and remediation options.
• Assist planning and coordinating IT projects and technology upgrades.
• Maintain accurate client documentation, recommendations, and follow-up actions.
• Identify opportunities for additional services and technology improvements.
• Help drive client retention, satisfaction, and long-term account growth.

Skills

IT knowledge

Customer relationship mgmt

Communication

Strategic planning

Problem solving

Multi-client management

Tools

Microsoft 365

Azure/Entra ID

Networking

Cybersecurity

Cloud technologies

Backup solutions

Job description

We are seeking a Technical Account Manager (TAM) to manage and strengthen relationships with our Managed IT Services clients. The TAM will serve as a trusted technology advisor, working closely with clients and our technical teams to ensure their IT environments are secure, reliable, and aligned with their business goals.

The ideal candidate combines strong IT knowledge, customer relationship management, communication, and strategic planning skills, preferably within an MSP environment.

Key Responsibilities

• Serve as the primary technical and strategic contact for assigned clients.
• Build and maintain strong client relationships and ensure high customer satisfaction.
• Conduct regular client meetings and Quarterly Business Reviews (QBRs).
• Develop technology roadmaps and assist clients with IT budgeting and lifecycle planning.
• Review client environments and recommend improvements to infrastructure, Microsoft 365, cloud, networking, cybersecurity, and backup solutions.
• Review Help Desk tickets, recurring issues, escalations, and service trends.
• Coordinate with Help Desk, engineering, and project teams to resolve client issues.
• Identify cybersecurity risks and recommend appropriate remediation.
• Assist with planning and coordinating IT projects and technology upgrades.
• Maintain accurate client documentation, recommendations, and follow-up activities.
• Identify opportunities for additional services and technology improvements.
• Help drive client retention, satisfaction, and long-term account growth.

Qualifications

• 3+ years of experience in IT, Technical Account Management, Systems/Network Administration, or Managed Services.
• Previous MSP experience preferred.
• Working knowledge of Microsoft 365, Azure/Entra ID, networking, cybersecurity, servers, endpoints, backup, and cloud technologies.
• Strong customer service and relationship-management skills.
• Ability to explain technical concepts to non-technical business leaders.
• Excellent communication, organization, and problem-solving skills.
• Ability to manage multiple clients and priorities simultaneously.
• Experience with PSA and IT documentation platforms is preferred.

Position & Schedule

• Full-Time, Onsite Position
• Monday - Friday
• 8:00 AM - 5:00 PM
• This is an onsite position and requires regular in-office attendance.

Compensation & Benefits

We offer a competitive salary and comprehensive benefits package based on experience and qualifications.

Benefits include

• Competitive salary
• Paid Time Off (PTO)
• Paid holidays
• Health benefits
• Retirement benefits
• Professional development and training opportunities
• Certification and continuing education opportunities
• Career growth within a growing Managed IT Services organization

Ideal Candidate

You are a proactive, customer-focused IT professional who enjoys building relationships and helping businesses make better technology decisions. You can communicate effectively with both business leaders and technical teams and thrive in a fast-paced MSP environment.