Strategic Client Success Manager – IT Solutions

Preferred Business Systems, Inc; Hanover Township (NJ); On-site; USD 65,000 - 90,000; Full time

Job summary

Preferred Business Systems, Inc. is seeking a dynamic Account Manager/Client Success Manager to drive client satisfaction and foster long-term relationships. You will manage client engagements, identify opportunities, and collaborate with the IT team to ensure secure, efficient solutions.

The role requires strong communication, problem-solving, and organizational skills, with travel for client meetings as needed. Experience with MSP/Cloud services and quoting tools is a plus.

Qualifications

• 3+ years of experience as an account manager or consultative sales role.
• Experience in enterprise client relationships and procurement cycles.
• Ability to present solutions and manage multiple client engagements.

Responsibilities

• Cultivate and maintain relationships with clients, vendors, and Client Success team.
• Assist IT team to ensure clients have the technical support they need to run their business securely.
• Lead quarterly business reviews and lifecycle management for IT assets.

Skills

Communication skills

Relationship building

Negotiation

B2B presentations

Analytical thinking

Organization

MS Office proficiency

MSP/Cloud awareness

Tools

Quoting tools

PSA/Ticketing system

ScalePad

Job description

Preferred Business Systems, Inc. is seeking a dynamic Account Manager/Client Success Manager to drive client satisfaction and foster long-term relationships. You will manage client engagements, identify opportunities, and collaborate with the IT team to ensure secure, efficient solutions.

The role requires strong communication, problem-solving, and organizational skills, with travel for client meetings as needed. Experience with MSP/Cloud services and quoting tools is a plus.