Trusted IT Account Manager: Drive Client Success & Growth

PeopleSharp; Town of Islip (NY); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

401(k)

Paid time off (PTO)

Holidays

Job summary

Techworks Consulting, Long Island-based MSP, is seeking a Technical Account Manager to serve as a trusted advisor for assigned client accounts and bridge business needs with technical delivery. This is an in-person role based in Ronkonkoma, NY.

You will act as the primary contact for clients, align IT services with business goals, and collaborate with service desk, engineering, and project teams to ensure value and timely delivery.

Qualifications

• 2+ years of experience in Technical Account Management or similar client-facing IT role
• MSP or IT services experience strongly preferred
• Solid understanding of SMB IT environments and common technologies
• Strong communication and interpersonal skills with the ability to build trust quickly
• Ability to manage multiple accounts, priorities, and stakeholders effectively
• Willingness to participate in occasional after-hours support during critical incidents or project needs

Responsibilities

• Act as the primary point of contact and trusted advisor for assigned client accounts
• Build and maintain strong, long-term relationships with key stakeholders
• Understand client business goals and align IT services and solutions accordingly
• Lead regular check-ins, QBRs, and strategic planning conversations
• Coordinate with service desk, engineering, and project teams to ensure timely resolution and delivery
• Translate technical issues and solutions into clear, business-friendly communication
• Identify risks, gaps, and opportunities within client environments
• Recommend improvements, upgrades, and additional services to enhance client outcomes and value

Job description

Techworks Consulting, Long Island-based MSP, is seeking a Technical Account Manager to serve as a trusted advisor for assigned client accounts and bridge business needs with technical delivery. This is an in-person role based in Ronkonkoma, NY.

You will act as the primary contact for clients, align IT services with business goals, and collaborate with service desk, engineering, and project teams to ensure value and timely delivery.