Strategic Tech Accounts Manager

Responsive Technology Partners

Fort Myers (FL)

On-site

USD 52,000 - 78,000

Full time

14 days+

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Job summary

Responsive Technology Partners is seeking an Account Manager in Fort Myers, FL. You will support existing Managed IT Support customers and bring in new business, reviewing ticket reports, creating renewal quotes, and coordinating hardware, software, and cloud project needs.

You will collaborate with engineering, other account managers, and help desk staff to ensure customer satisfaction. You will lead quarterly business reviews and maintain technology budgets for each account, delivering timely

Qualifications

Strong organizational skills and ability to work independently.
Excellent verbal and written communications skills.
Excellent customer service skills.
Ability to interface with the technical team.
Windows 10 experience.
MS Office and other standard office applications experience.
Microsoft Office 365.
Understanding computer network configuration LAN, WAN, Wireless technical configuration is not required.
MSP or technology field experience is preferred.

Responsibilities

Review Help Desk ticket reports and customer service levels.
Create quotes for renewals and projects (hardware, software, upgrades).
Provide timely reports to customers.
Coordinate with Engineering staff, other Account Managers and Account Executives.
Conduct Quarterly Business Reviews with assigned accounts.