Strategic IT Account Manager (MSP & Cloud)

QualityIP

Kent (OH)

On-site

USD 90,000 - 130,000

Full time

14 days+

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Benefits offered by this job

Health Insurance (HSA)

Simple IRA with 3% match

Flexible scheduling

Paid Time Off

Certification Assistance

Company apparel

Microsoft Workplace Discount

Keeper Password Manager

CompTIA discounts

Job summary

QualityIP, a Northeast Ohio technology firm, seeks a Technical Account Manager to manage and enhance client IT relationships, understand IT requirements, troubleshoot issues, and ensure successful MSP service delivery.

You will collaborate with internal teams to develop IT roadmaps, monitor service delivery, and identify opportunities for optimization while maintaining clear communication of SLAs and performance metrics.

Qualifications

Bachelor's degree in IT, CS, or related field.
Experience in IT services or MSP industry.
Strong knowledge across networking, cloud, security, and infrastructure.
Excellent communication and interpersonal skills.
Problem-solving and critical-thinking abilities.
Project management skills.
Strong technical troubleshooting skills.
Certifications from Microsoft, VMware, CompTIA, or Cisco strongly desired.
Familiarity with Microsoft 365/Azure and virtualization (VMware/Hyper-V).
Customer-focused with a strong commitment to client satisfaction.

Responsibilities

Build and maintain relationships with assigned clients.
Understand clients' IT objectives and IT needs.
Act as trusted advisor to clients, providing technical guidance and recommendations.
Collaborate with clients to develop IT strategies and roadmaps.
Monitor and manage the delivery of MSP services to meet client expectations.
Identify opportunities for service improvement and optimization.
Investigate and troubleshoot technical issues and incidents reported by clients.
Coordinate with internal technical teams to resolve issues promptly.
Develop and maintain account plans that align with client goals and objectives.
Identify upsell and cross-sell opportunities for additional MSP services.