Strategic IT Account Executive - Growth & Retention

ISG Technology; Overland Park (KS); On-site; USD 70,000 - 110,000; Full time

Job summary

ISG Technology seeks an Account Executive – Farmer to manage and grow existing client accounts, ensuring continued value and satisfaction. You will cultivate relationships, uncover opportunities, and drive upsell and cross-sell initiatives to support long-term retention and growth.

You will promote IT solutions that align with client goals, acting with a customer-centric mindset and a proven track record of expanding accounts within a values-driven company.

Qualifications

• High School Diploma or equivalent, required.
• Bachelor’s Degree in Business or related field, required.
• Proven experience in Account Management, Customer Success, or Sales (5+ years).
• Strong understanding of managed IT services, preferred.
• Holding and maintaining a valid driver’s license; driving record must meet ISG’s criteria.

Responsibilities

• Build and maintain long-term relationships with clients, ensuring satisfaction.
• Identify opportunities for upselling and cross-selling of services.
• Conduct regular business reviews, meetings, and strategy sessions with clients.
• Manage contract renewals with 95%+ retention rates.
• Track account performance and renewal schedules in CRM.
• Maintain a robust sales pipeline by identifying and qualifying opportunities.
• Collaborate with sales and services teams to deliver tailored solutions.

Skills

Sales Acumen

Relationship Building

Collaboration

Technical Skills

Customer Service

Oral Communications

Written Communications

Leadership

Planning & Organization

Adaptability

Education

Bachelor’s Degree in Business

High School Diploma

Tools

CRM Systems

Job description

ISG Technology seeks an Account Executive – Farmer to manage and grow existing client accounts, ensuring continued value and satisfaction. You will cultivate relationships, uncover opportunities, and drive upsell and cross-sell initiatives to support long-term retention and growth.

You will promote IT solutions that align with client goals, acting with a customer-centric mindset and a proven track record of expanding accounts within a values-driven company.