Strategic IT Account Executive: Growth & Retention

ISG Technology LLC; Overland Park (KS); On-site; USD 60,000 - 100,000; Full time

Job summary

The Account Executive – Farmer at ISG Technology LLC will be responsible for managing and growing existing client accounts, ensuring they continue to receive exceptional value from ISG. This role focuses on cultivating strong relationships, identifying opportunities, upselling and cross-selling, and ensuring customer satisfaction to drive long-term client retention and growth.

This role will promote IT Solutions that help client’s achieve their short-term and long-term business goals with a

Qualifications

• You embody and align with our core values and appreciate the strength and stability that comes from working with a values-based company.
• You embrace change and have the resilience required to continually improve yourself. You can think creatively and can adapt to evolving situations.
• You understand the need to collaborate with your team members and other departments and that synergy comes from everyone rowing in the same direction.
• You have a strong desire to provide customers with optimum technology solutions and exemplary customer service, and you achieve your goals that you mutually set with your supervisor.
• You are a self-starting who is prepared to develop and execute your plan and deliver on quarterly goals on a consistent basis.
• You take what you do seriously, but you do not take yourself seriously and you know how to have fun in a professional environment. You are humbly confident and use your knowledge to build confidence without being a “know-it-all.”

Responsibilities

• Building and maintaining long-term relationships with clients, ensuring their satisfaction.
• Working closely with clients to understand their evolving business needs and identifying opportunities for upselling additional services, renewals, and cross-selling complementary solutions.
• Conducting regular business reviews, meetings, and strategy sessions with clients to demonstrate the value of existing services and propose new solutions that align with their goals.
• Managing contract renewals, ensuring clients are informed about their options and maintaining 95%+ retention rates.
• Tracking account performance, client feedback, and renewal schedules using CRM systems to ensure opportunities are not missed and accounts remain healthy.
• Managing and maintaining a robust sales pipeline by consistently identifying, nurturing, and qualifying new internal opportunities.

Skills

Sales acumen

Client relationship management

Upselling / cross-selling

CRM proficiency

Education

High School Diploma or equivalent

Job description

The Account Executive – Farmer at ISG Technology LLC will be responsible for managing and growing existing client accounts, ensuring they continue to receive exceptional value from ISG. This role focuses on cultivating strong relationships, identifying opportunities, upselling and cross-selling, and ensuring customer satisfaction to drive long-term client retention and growth.

This role will promote IT Solutions that help client’s achieve their short-term and long-term business goals with a