Strategic IT Account Executive – Growth & Retention

ISG Technology LLC; Oklahoma City (OK); On-site; USD 60,000 - 100,000; Full time

Job summary

ISG Technology in Oklahoma City is seeking an Account Executive – Farmer to manage and grow existing client accounts, ensuring they receive exceptional value from ISG. This role focuses on building strong relationships, identifying opportunities, upselling and cross-selling, and ensuring customer satisfaction to drive long-term retention and growth.

The role promotes IT solutions that help clients achieve business goals.

Qualifications

• Build and maintain long-term client relationships.
• Identify upsell, renewal, cross-sell opportunities.
• Lead quarterly business reviews with clients.
• Manage contract renewals and target 95%+ retention.
• Track performance in CRM and maintain healthy pipelines.

Responsibilities

• Develop client roadmaps and align services with goals.
• Collaborate with sales and service teams to deliver tailored solutions.
• Drive growth through upsell and renewal strategies.
• Maintain high CSAT and NPS through proactive service.

Skills

Sales acumen

Relationship management

Upselling

Cross-selling

CRM systems

Customer service

Education

High School Diploma or equivalent

Bachelor’s Degree in Business or related field

Tools

CRM software

Job description

ISG Technology in Oklahoma City is seeking an Account Executive – Farmer to manage and grow existing client accounts, ensuring they receive exceptional value from ISG. This role focuses on building strong relationships, identifying opportunities, upselling and cross-selling, and ensuring customer satisfaction to drive long-term retention and growth.

The role promotes IT solutions that help clients achieve business goals.