IT Account Executive: Growth & Retention

ISG Technology; Wichita (KS); On-site; USD 60,000 - 90,000; Full time

Job summary

ISG Technology is seeking an Account Executive – Farmer to manage and grow existing client relationships. You will upsell and cross-sell IT services, drive renewals, and ensure customers receive exceptional value.

You’ll build strategic plans with clients, align offerings to business goals, and promote IT solutions as a differentiator. You will travel 25–50% to client sites across Overland Park, Wichita, and Oklahoma City, reporting to the Sales Director.

Qualifications

• 5+ years of experience in Account Management, Customer Success, or Sales, typically in managed IT services.
• Bachelor’s Degree in Business or related field is preferred.
• Valid driver’s license and willingness to travel 25–50%.

Responsibilities

• Identify opportunities: upsell/cross-sell aligned to quarterly plan.
• Schedule and lead client QBRs.
• Manage 95%+ renewal retention rate.
• Develop client practice road maps with practice leaders.
• Executive relationship management with key accounts.
• Track pipeline and renewals in CRM.
• Collaborate with sales and services teams to deliver tailored solutions.

Skills

Sales acumen

Relationship building

Collaborative skills

Customer service orientation

Communication skills

Education

Bachelor’s Degree in Business or related field

High School Diploma or equivalent

Tools

CRM systems

Job description

ISG Technology is seeking an Account Executive – Farmer to manage and grow existing client relationships. You will upsell and cross-sell IT services, drive renewals, and ensure customers receive exceptional value.

You’ll build strategic plans with clients, align offerings to business goals, and promote IT solutions as a differentiator. You will travel 25–50% to client sites across Overland Park, Wichita, and Oklahoma City, reporting to the Sales Director.