Strategic IT Account Executive — Growth & Retention

ISG Technology LLC; Wichita (KS); On-site; USD 70,000 - 110,000; Full time

Job summary

ISG Technology is seeking an Account Executive – Farmer to manage and grow existing client accounts across the Midwest. You will cultivate strong relationships, identify opportunities, upsell and cross-sell IT services, and ensure customer satisfaction to drive long-term retention and growth.

In this role you will lead client strategy sessions, coordinate with service delivery, and maintain a healthy sales pipeline with a focus on measurable results and executive-level engagement.

Qualifications

• Proven track record in growing and retaining client accounts.
• Strong ability to upsell and cross-sell services.
• Exceptional customer service and relationship management.

Responsibilities

• Build and maintain long-term client relationships.
• Drive upsell, renewals, and cross-sell opportunities.
• Lead regular business reviews with clients.
• Maintain 95%+ renewal retention and healthy CRM data.
• Identify and qualify new internal opportunities.

Skills

Sales acumen

Client relationships

Strategic thinking

Collaboration

Leadership

Tools

CRM software

Job description

ISG Technology is seeking an Account Executive – Farmer to manage and grow existing client accounts across the Midwest. You will cultivate strong relationships, identify opportunities, upsell and cross-sell IT services, and ensure customer satisfaction to drive long-term retention and growth.

In this role you will lead client strategy sessions, coordinate with service delivery, and maintain a healthy sales pipeline with a focus on measurable results and executive-level engagement.