Strategic Account Executive: Growth & Retention

Socket.dev; Oklahoma; On-site; USD 70,000 - 100,000; Full time

Job summary

ISG Technology is seeking an Account Executive – Farmer to manage and grow existing client accounts, ensuring they receive exceptional value. This role centers on cultivating strong relationships, identifying opportunities, upselling and cross-selling, and driving long‑term client retention and growth.

The position focuses on making technology a strategic differentiator for clients. The ideal candidate has a customer‑centric mindset and a proven track record of expanding accounts, with travel

Qualifications

• High School Diploma or equivalent.
• Bachelor’s Degree in Business or related field.
• 5+ years in Account Management, Customer Success, or Sales.
• Strong understanding of managed IT services.
• Experience with consultative selling, account growth, and customer retention strategies.

Responsibilities

• Build and maintain long‑term relationships with clients, ensuring their satisfaction.
• Identify opportunities for upselling additional services, renewals, and cross‑selling.
• Conduct regular business reviews and strategy sessions with clients to demonstrate value.
• Manage contract renewals and maintain 95%+ retention rates.
• Track account performance and renewal schedules using CRM systems.

Skills

Sales Acumen

Client Relationships

Upsell Skills

Customer Service

Leadership

Education

High School Diploma or equivalent

Bachelor’s Degree in Business or related field

Job description

ISG Technology is seeking an Account Executive – Farmer to manage and grow existing client accounts, ensuring they receive exceptional value. This role centers on cultivating strong relationships, identifying opportunities, upselling and cross-selling, and driving long‑term client retention and growth.

The position focuses on making technology a strategic differentiator for clients. The ideal candidate has a customer‑centric mindset and a proven track record of expanding accounts, with travel