Inside Sales Specialist – Account Growth & Support

Würth Industry USA; Brooklyn Park (MN); On-site; USD 58,000 - 70,000; Full time

Benefits offered by this job

Health benefits

401(k)

Paid Time Off

Holidays

Maternity/Paternal leave after 1 year

Job summary

Würth Industry USA seeks an Inside Sales Representative to act as the internal first-line contact for assigned customer accounts. The role focuses on handling the end-to-end sales cycle, account management, and data analysis to support quotes, expediting, and quality assurance.

You will collaborate with the Sales team to retain accounts, manage master data, and drive opportunities forward while improving profitability and service levels.

Qualifications

• Bachelor’s Degree Preferred. High school diploma/GED
• Minimum 3 - 5 years customer service/inside sales or related experience is required.
• Intermediate to Advanced experience in Microsoft Outlook, Word and PowerPoint
• Advanced Excel skills
• SAP skills are advantageous
• Must be able to read and analyze customer purchase orders, drawings and vendor-supplied reference material
• Ability to analyze data to make decision and impacts for the customer
• Ability to supply customers with professional written, computer-generated or verbal quotations and recommendations
• Must be able to verbalize thoughts and information via phone and in person clearly and concisely
• Excellent judgement and decision-making skills
• Ability to establish credibility, respect and trust from internal colleagues and external customers
• Ability to keep employees motivated, create a team environment and resolve conflict
• Must occasionally lift, carry or move up to 25 lbs

Responsibilities

• Work to meet all established Key Performance Indicators (KPI’s)
• Always represents the company professionally and courteously.
• Partners with Sales team to ensure account retention through seamless customer support, resource orchestration, and order fulfillment troubleshooting
• Data entry, quote support, record management, researching activities, logistics (communication with warehouse), shipment scheduling, etc. via defined processes
• Effective management of all customer’s master data (IE: shipping conditions, contract pricing, customer contact information, CRM data, prior day invoicing, order entry etc.)
• Proactively drives account management while executing tasks to support the sales process and move opportunities forward.
• Collaborates professionally with cross functional teams to identify and resolve customer issues.
• Work to improve customer VMI program: add, change and delete items, and drive efficiency to improve service & profitability.
• Follow company guidelines to establish selling prices and profit margins. Actively research profitability concerns.
• Supports in preparing continuous improvement reviews for our customers.
• Work with established reporting tools for inventory review and new item additions.
• Manage customer portals for demand, quote requests, and corrective actions
• Maintains and builds customer relationships to become a trusted consultative advisor
• Read and decipher customer prints to provide accurate customer quotes
• Recommend and identify internal process improvements.
• Respond timely to requests via all modes of communication (IE: phone, fax, email or chat)
• Up sell products and services through weekly sales or company promotions.
• Performs other duties, as assigned.

Skills

Customer service

Inside sales

Data analysis

Quotations

Communication

Problem solving

Teamwork

Time management

Attention to detail

Education

Bachelor’s Degree Preferred

High school diploma/GED

Tools

Microsoft Outlook

Microsoft Word

PowerPoint

Excel

SAP

Job description

Würth Industry USA seeks an Inside Sales Representative to act as the internal first-line contact for assigned customer accounts. The role focuses on handling the end-to-end sales cycle, account management, and data analysis to support quotes, expediting, and quality assurance.

You will collaborate with the Sales team to retain accounts, manage master data, and drive opportunities forward while improving profitability and service levels.