Sales Operations & Cross-Functional Team Leader

Würth Industry USA; Bondurant (IA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health benefits and programs - medical

401(k)

Paid Time Off

Maternity/Paternity leave

Tuition Reimbursement

Job summary

Würth Industry USA in Bondurant, IA is seeking a senior customer operations leader to coordinate cross-departmental functions, drive KPI achievement, and direct a broad functional team. You will mentor staff, manage workforce planning, and oversee training to ensure top-tier service for assigned customers.

The role requires strong leadership, budgeting, and data-driven decision-making, with travel up to 40% and collaboration across Inside Sales, Sourcing, Purchasing, and Engineering.

Qualifications

• Bachelor’s Degree Preferred or equivalent experience.
• Minimum 7 years customer service or related experience is required.
• Intermediate to Advanced experience in Microsoft Outlook, Word and PowerPoint.
• Intermediate to Advanced Excel skills.
• SAP skills are advantageous.
• Shows strong critical thinking skills.
• Must be able to read and analyze customer purchase orders, drawings, and vendor-supplied reference material.
• Ability to work cross functionally to achieve required goals.
• Ability to communicate professionally through written, oral, or other forms of communication.
• Ability to analyze data to make decisions driving positive impact.
• Ability to work with mathematical concepts and solve mathematical equations as related to logistics and supply chain.
• Ability to provide solutions to escalated internal or external issues.
• Ability to perform the duties of those who report to the Business Unit Lead.
• Ability to provide a variety of instructions furnished through written, oral, excel, or other forms required.
• Ability to clearly convey company visions and goals across all departments.
• Shows strong signs of organization and prioritization skills.
• Ability to operate (at a high level) and ensure team properly utilizes all company provided sales tools (FlexDeck, Salesforce, BI Tools, and Etc.)
• Able to perform and teach budgetary functions.
• Able to perform succession planning related duties.
• Ability travel up to 40%.

Responsibilities

• Coordinate and lead cross-departmental functions to provide best-in-class service to assigned customers.
• Achieve and/or exceed company plans and departmental KPI goals.
• Manages and Directs work of functional team, including hiring, corrective action, performance appraisals and pay review, budget and processes.
• Ability to lead and motivate a large team, manage performance, and foster a collaborative and productive work environment.
• Implement training programs to ensure staff are equipped with necessary skills and knowledge, including new employee onboarding.
• Manage workforce planning, staffing, and labor relations to meet operational requirements.
• Collaborate with the team to identify, research, and resolve customer issues using SAP and CPS
• Supports Outside Sales on quotes and new opportunities
• Participates in Internal & External RAILs
• Supports and coaches team on the preparation of Würth Business Reviews
• Control margining to maintain and meet company profitability objectives
• Coordinates projects within the department and in collaboration with other departments
• Oversight of the ECN process
• Ensure complete customer satisfaction is being met by team
• Understands and is capable of mentoring team on OR related topics
• Performs other duties, as assigned

Skills

Microsoft Outlook

Microsoft Word

Microsoft PowerPoint

Excel

SAP

Data analysis

Cross-functional collaboration

Budgeting

Leadership

Communication

Education

Bachelor’s Degree or equivalent experience

Tools

FlexDeck

Salesforce

BI Tools

ERP systems (SAP)

Job description

Würth Industry USA in Bondurant, IA is seeking a senior customer operations leader to coordinate cross-departmental functions, drive KPI achievement, and direct a broad functional team. You will mentor staff, manage workforce planning, and oversee training to ensure top-tier service for assigned customers.

The role requires strong leadership, budgeting, and data-driven decision-making, with travel up to 40% and collaboration across Inside Sales, Sourcing, Purchasing, and Engineering.