Strategic Immigration Client Services Lead

100 Fragomen, Del Rey, Bernsen & Loewy, LLP; Irvine (CA); Hybrid; USD 109,000 - 130,000; Full time

Benefits offered by this job

22 PTO days + Federal holidays

Medical, Dental, and Vision plans

FSA & HSA Plans

401K plan, with company matching

Job summary

Fragomen is seeking a Client Services Manager to lead client relationships, manage projects, and drive strategic immigration solutions. You will collaborate with partners and practice teams to deliver superior service to a diverse client base, from Fortune 500 companies to startups.

The role emphasizes data-driven decision making, process improvement, and mentoring staff. A client-service mindset, strong communication, and leadership are essential for success in a fast-paced environment.

Qualifications

• 8+ years of senior-level experience in an immigration law firm, corporate immigration function, or consulting firm.
• MBA or JD preferred.
• Client-service mindset with ability to work in a fast-paced environment.
• Excellent written and verbal communication skills; strong leadership and mentoring abilities.

Responsibilities

• Manage overall client relationship, understand client business and culture, and ensure adherence to timelines and SLAs.
• Lead projects and programs; develop strategic guidance on service delivery and immigration compliance; leverage data for insights.
• Identify and develop business opportunities with new and existing clients; participate in BD activities and RFPs.
• Deliver knowledge resources and training; mentor staff and ensure compliance with firm standards and policies.

Skills

Client-service mindset

High EQ

Strong communication skills

Project management

Leadership experience

Education

MBA or JD preferred

Tools

MS Word

Excel

Job description

Fragomen is seeking a Client Services Manager to lead client relationships, manage projects, and drive strategic immigration solutions. You will collaborate with partners and practice teams to deliver superior service to a diverse client base, from Fortune 500 companies to startups.

The role emphasizes data-driven decision making, process improvement, and mentoring staff. A client-service mindset, strong communication, and leadership are essential for success in a fast-paced environment.