Hybrid Immigration Client Services Manager

100 Fragomen, Del Rey, Bernsen & Loewy, LLP; San Francisco (CA); Hybrid; USD 109,000 - 130,000; Full time

Benefits offered by this job

22 PTO days

Medical, Dental & Vision plans

401K plan with matching

Job summary

Fragomen, Del Rey, Bernsen & Loewy, LLP in San Francisco is seeking a Client Services Manager to lead client relationships, drive strategic immigration programs, and coordinate cross-functional teams. This role emphasizes data-driven insights, service excellence, and continuous improvement of immigration policies and processes.

The position requires eight or more years in a senior immigration role, a client-service mindset, strong communication, and the ability to mentor staff.

Qualifications

• MBA or JD preferred and at least eight years at a senior level in immigration.
• Strong client-service mindset and ability to lead cross-functional teams.
• Excellent written and verbal communication; high EQ and judgment.

Responsibilities

• Manage overall client relationships and service delivery.
• Lead projects, programs, and strategic initiatives.
• Identify business development opportunities with clients.
• Provide training and knowledge management to staff.

Skills

Client management

Project management

Strategic thinking

Data analytics

Communication

Leadership

Education

MBA or JD preferred

Tools

MS Word

Excel

Job description

Fragomen, Del Rey, Bernsen & Loewy, LLP in San Francisco is seeking a Client Services Manager to lead client relationships, drive strategic immigration programs, and coordinate cross-functional teams. This role emphasizes data-driven insights, service excellence, and continuous improvement of immigration policies and processes.

The position requires eight or more years in a senior immigration role, a client-service mindset, strong communication, and the ability to mentor staff.