Immigration Client Success Manager

Fragomen; San Francisco (CA); Hybrid; USD 109,000 - 130,000; Full time

Benefits offered by this job

22 PTO days + Federal holidays

Medical, Dental, Vision plans

401K with company matching

Job summary

Fragomen in San Francisco seeks a Client Services Manager to lead client relationships and immigration programs. You will manage timelines, SLAs, and reporting while guiding strategic service delivery and risk mitigation across a global client base.

The role emphasizes leadership, business development, and data-driven insights, with mentoring duties and cross-functional collaboration. Hybrid work and competitive benefits are offered.

Qualifications

• MBA or JD preferred.
• At least eight years of senior level immigration experience.
• Management experience strongly preferred.
• Client-service mindset and ability to work in a fast-paced environment.
• High EQ and ability to translate complex subject matter into actionable solutions.
• Proficiency with MS Word and Excel.

Responsibilities

• Manage overall client relationship, timelines, SLAs, and reporting.
• Lead projects and programs, advising on strategy and risk.
• Identify opportunities for business development and process improvements.
• Coordinate training and knowledge management for teams.
• Inspire and mentor direct reports and staff.

Skills

Client relationship management

Project management

Strategic planning

Leadership

Communication

Analytical thinking

MS Word & Excel

Education

MBA or JD

Tools

MS Word

Excel

Job description

Fragomen in San Francisco seeks a Client Services Manager to lead client relationships and immigration programs. You will manage timelines, SLAs, and reporting while guiding strategic service delivery and risk mitigation across a global client base.

The role emphasizes leadership, business development, and data-driven insights, with mentoring duties and cross-functional collaboration. Hybrid work and competitive benefits are offered.