Global Immigration Client Services Manager Strategy & Growth

Fragomen; Irvine (CA); On-site; USD 109,000 - 130,000; Full time

Benefits offered by this job

PTO & holidays

Health plans

401K matching

Job summary

Fragomen in Irvine, CA is seeking a Client Services Manager to lead client relationships, ensure service delivery, and drive immigration program success across global accounts.

You will manage projects, guide policy improvements, and collaborate with practice teams to optimize processes, while mentoring staff and coordinating with clients on strategic initiatives.

This role emphasizes data-informed decisions, strong communication, and a client-first mindset in a fast-paced environment.

Qualifications

• MBA or JD preferred; at least eight years in a senior role within immigration law, corporate immigration or consulting.
• Strong client-service mindset and ability to work in a fast-paced environment.
• Excellent written and verbal communication, with proofreading and fluent prose abilities.
• Experience using MS Word and Excel; ability to lead and mentor staff.
• Inspire, motivate, and guide direct reports and team members.

Responsibilities

• Client Service Delivery: manage client relationships, ensure timelines and SLAs, report on progress.
• Project Management, Strategy & Innovation: lead projects, provide strategic guidance on service delivery and risks.
• Business Development & Account Growth: identify opportunities with new and existing clients; participate in BD activities.
• Training & Knowledge Management: develop training plans and presentations on global immigration trends and systems.

Skills

Client management

Project management

Data analytics

Communication

Strategic thinking

Education

MBA or JD preferred

Tools

MS Word

Excel

Job description

Fragomen in Irvine, CA is seeking a Client Services Manager to lead client relationships, ensure service delivery, and drive immigration program success across global accounts.

You will manage projects, guide policy improvements, and collaborate with practice teams to optimize processes, while mentoring staff and coordinating with clients on strategic initiatives.

This role emphasizes data-informed decisions, strong communication, and a client-first mindset in a fast-paced environment.