Strategic Hyperscale Accounts Manager

Iron Mountain

United States

Hybrid

USD 68,000 - 86,000

Full time

5 days ago

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Benefits offered by this job

Hybrid work options

Generous paid time off

Health and retirement plans

Growth opportunities

Job summary

Iron Mountain is seeking a motivated Hyperscale Account Manager to join our Data Center team. You will be the single point of contact for one of our critical hyperscale accounts, using independent judgment to represent client needs and foster world-class service quality.

You will lead client relationships, drive operational execution with cross-functional partners, and oversee MSAs/SOWs while ensuring accurate reporting, invoicing, and quarterly reviews.

Qualifications

Account management experience delivering program execution and troubleshooting client issues.
Strong ability to interpret MSAs/SOWs, oversee invoicing, and analyze data for client reporting.
Excellent written and verbal communication with strong time management to handle multiple projects.

Responsibilities

Lead client relationships as the primary contact and manage SLA communications.
Coordinate cross-functional efforts to receive, process, and reconcile client assets; investigate discrepancies.
Interpret MSAs/SOWs, oversee project scoping, and manage third‑party vendors for warranty and asset disposal.
Generate Quarterly Business Reviews, manage monthly invoicing, and prepare monthly settlement reports for Finance.

Skills

Account management

Financial analysis

Contractual understanding

Travel flexibility

Education

Bachelor’s degree

Job description

You will lead client relationships, drive operational execution with cross-functional partners, and oversee MSAs/SOWs while ensuring accurate reporting, invoicing, and quarterly reviews.

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