Strategic Hospitality Parking Account Manager

Towne Park, LLC.; Orlando (FL); Hybrid; USD 55,000 - 82,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company-paid life insurance and AD&D

Short-term and long-term disability

401k retirement plan

Paid time off and holidays

Job summary

Towne Park, LLC. is seeking an Account Manager to oversee a Tier 1 or 2 Towne Park account, driving financial performance, guest/patient satisfaction, and client satisfaction.

The role involves managing scheduling, payroll, and reporting while leading recruitment and training activities. The ideal candidate has a preferred Associate’s degree or equivalent experience, at least two years in related roles, and a strong knowledge of business practices including accounting, HR, and customer service.

Qualifications

• Associate’s degree preferred or equivalent experience.
• Minimum of 2 years of related experience and/or training.
• Knowledge of general business practices including accounting, HR and customer service.
• Must be able to drive manual transmission and have a valid driver’s license.

Responsibilities

• Oversee one Towne Park account and manage performance for financial, guest/patient and client satisfaction.
• Drive financial metrics, forecasts, payroll, and reporting; ensure accuracy and compliance with policies.
• Recruitment and onboarding of associates; provide training and coaching.
• Manage scheduling, overtime, tip reporting and timekeeping; monitor productivity.
• Forecast staffing needs for seasonal variances; manage client service standards.
• Maintain client relations through regular meetings and proactive communication.
• Ensure system usage and standards are followed; protect confidential information.
• Promote safety and risk management; report incidents and manage worker’s compensation as needed.
• Support sales efforts by communicating changes at the client location and aiding growth opportunities.

Skills

Planning & prioritization

Project management

MS Office proficiency

Communication

Client relationship management

Diversity & inclusion awareness

Education

Associate’s degree

Job description

Towne Park, LLC. is seeking an Account Manager to oversee a Tier 1 or 2 Towne Park account, driving financial performance, guest/patient satisfaction, and client satisfaction.

The role involves managing scheduling, payroll, and reporting while leading recruitment and training activities. The ideal candidate has a preferred Associate’s degree or equivalent experience, at least two years in related roles, and a strong knowledge of business practices including accounting, HR, and customer service.