Account Manager, Visitor Experience (Healthcare)

Towne; Texas; On-site; USD 60,000 - 90,000; Full time

Job summary

Towne Park is seeking an Account Manager to oversee one Tier 1 or 2 account, driving financial performance, guest/patient satisfaction, and client satisfaction. You will align with clients, manage operations, and lead a team to meet targets.

The role emphasizes optimizing service delivery, scheduling, risk management, and adherence to Towne Park standards. Strong stakeholder communication and performance measurement skills are essential for success.

Qualifications

• Experience in account management for hospitality or healthcare environments.
• Strong client relationship management and service delivery
• Proven ability to lead teams, train staff, and drive performance metrics

Responsibilities

• Oversees one Towne Park account with responsibility for financial performance, guest/patient satisfaction, and client satisfaction objectives.
• Manages scheduling, overtime, timekeeping, and payroll reporting to forecast labor needs.
• Ensures compliance with Towne Park systems and client service standards.
• Develops relationships with client staff and maintains regular communication to exceed expectations.
• Trains and coaches associates, conducts performance feedback, and supports staff development.

Skills

Account management

Client relations

People leadership

Forecasting

Job description

Towne Park is seeking an Account Manager to oversee one Tier 1 or 2 account, driving financial performance, guest/patient satisfaction, and client satisfaction. You will align with clients, manage operations, and lead a team to meet targets.

The role emphasizes optimizing service delivery, scheduling, risk management, and adherence to Towne Park standards. Strong stakeholder communication and performance measurement skills are essential for success.