Account Manager – Parking & Guest Experience Leader

Towne Park LLC; Westlake Village (CA); On-site; USD 81,000 - 99,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401k retirement plan

Paid time off

Employee discounts

Job summary

Towne Park LLC in Westlake Village, CA is seeking an Account Manager to oversee one Tier 1 or 2 Towne Park account, driving financial and client satisfaction metrics while leading HR, operations and service delivery initiatives in a fast-paced environment.

The role emphasizes recruitment, performance coaching, and systemic use of Towne Park tools to optimize profitability and guest experiences. Strong multitasking and communication skills are essential.

Qualifications

• Associate’s degree preferred and a minimum of two (2) years of related experience and/or training; OR equivalent combination of education and/or experience
• Knowledge of general business practices including accounting, human resources and customer service
• Must be able to drive manual transmission
• Must have and maintain a valid driver’s license and clean driving record
• For insurance purposes, must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen

Responsibilities

• Oversees one Tier 1 or 2 Towne Park account and is responsible for account performance.
• Manages scheduling, overtime for associates, tip reporting, and timekeeping.
• Ensures forecasts, payroll and accounting reports are on time and accurate.
• Recruitment and hiring processes to ensure the best people are selected for the location.
• Develops cohesive working relationships with clients and maintains regular communication.
• Maintains Towne Park systems and ensures compliance with policies and procedures.
• Delivers a consistent guest/patient service experience across shifts.
• Forecasts and plans for seasonal variances to ensure proper staffing.

Skills

Plan and prioritize

Multi-project management

Communication skills

MS Office proficiency

Professionalism

Education

Associate degree preferred

Two years of related experience

Tools

MS Office (Excel, Word, Outlook)

Job description

Towne Park LLC in Westlake Village, CA is seeking an Account Manager to oversee one Tier 1 or 2 Towne Park account, driving financial and client satisfaction metrics while leading HR, operations and service delivery initiatives in a fast-paced environment.

The role emphasizes recruitment, performance coaching, and systemic use of Towne Park tools to optimize profitability and guest experiences. Strong multitasking and communication skills are essential.