Strategic Account Manager, Client Growth & Operations

Towne Park LLC; Los Angeles (CA); On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Company 401k retirement plan

Paid time off and holidays

Job summary

Towne Park is seeking an Account Manager to oversee a Tier 1 or 2 account and drive financial performance, guest/patient satisfaction, and client satisfaction. You will manage HR activities, scheduling, and compliance while maintaining strong client relations.

The role emphasizes leadership, accurate forecasting, and adherence to Towne Park standards across shifts and teams, with a focus on loyalty and growth opportunities for the account.

Qualifications

• Associate’s degree preferred and a minimum of two (2) years of related experience and/or training.
• Experience in recruitment and hiring processes.
• Knowledge of general business practices including accounting, HR and customer service.
• Ability to read, analyze and interpret general business policies and procedures.

Responsibilities

• Oversee one Towne Park account and drive financial and client-satisfaction objectives.
• Manage scheduling, overtime, tip reporting, and timekeeping.
• Forecast payroll and accounting reports; ensure accuracy and timeliness.

Skills

Business metrics

Forecasting

People management

Communication

Team leadership

Policy compliance

Education

Associate’s degree preferred; 2+ years related experience

Tools

MS Office (Excel, Word, Outlook)

Job description

Towne Park is seeking an Account Manager to oversee a Tier 1 or 2 account and drive financial performance, guest/patient satisfaction, and client satisfaction. You will manage HR activities, scheduling, and compliance while maintaining strong client relations.

The role emphasizes leadership, accurate forecasting, and adherence to Towne Park standards across shifts and teams, with a focus on loyalty and growth opportunities for the account.