Account Manager, Hospitality & Parking Services

Towne; Virginia; On-site; USD 60,000 - 90,000; Full time

Job summary

Towne Park seeks an Account Manager to oversee a Tier 1 or 2 Towne Park account, driving financial performance and ensuring guest/patient and client satisfaction objectives are met. The role involves managing scheduling, payroll, timekeeping, and adherence to Towne Park standards across service delivery.

As part of the team, you will lead human resources activities, conduct regular performance reviews, and foster a high-performing work environment while maintaining strong client relations and

Responsibilities

• Oversee one Towne Park account and manage performance toward financial, guest/patient satisfaction, and client satisfaction objectives.
• Drive financial performance and profitability of the account while ensuring compliance with contracts.
• Coordinate recruitment, training, and development of associates; conduct performance appraisals and coaching.
• Ensure service delivery standards are met across all shifts and optimize staffing levels.
• Develop strong client relationships, communicate regularly, and seek opportunities to grow Towne Park's business.

Job description

Towne Park seeks an Account Manager to oversee a Tier 1 or 2 Towne Park account, driving financial performance and ensuring guest/patient and client satisfaction objectives are met. The role involves managing scheduling, payroll, timekeeping, and adherence to Towne Park standards across service delivery.

As part of the team, you will lead human resources activities, conduct regular performance reviews, and foster a high-performing work environment while maintaining strong client relations and