Strategic Account Manager — Parking & Guest Experience

Towne Park, LLC.; Portland (ME); On-site; USD 58,000 - 86,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Accident insurance

Critical illness insurance

Hospital indemnity insurance

Telemedicine

Company-paid life and AD&D

Short-term disability

Long-term disability

401k retirement plan

Job summary

Towne Park is seeking an Account Manager to oversee one Towne Park account, driving financial performance and client satisfaction. The role requires coordinating scheduling, payroll, reporting, and compliance while maintaining service excellence.

Candidates should have strong analytical and HR skills, plus the ability to manage client relationships and lead teams. Maine-based position with growth opportunities and an incentive program.

Qualifications

• Associate’s degree preferred and a minimum of two years of related experience and/or training; OR equivalent combination of education/experience.
• Knowledge of general business practices including accounting, human resources and customer service.
• Must be able to drive manual transmission.
• Must have a Maine driver’s license and clean driving record.
• For insurance purposes, must be at least 18 years of age and pass a criminal background, MVR and drug screen.

Responsibilities

• Financial and Business Systems Management; understands and drives metrics to ensure effectiveness and profitability.
• Manages scheduling, overtime, and timekeeping for associates.
• Recruitment and training; fosters an environment that retains talent and develops leaders.
• Service Management; ensures guest/patient service experience is delivered consistently.
• Client Relations; maintains relationships with client staff and communicates regularly.
• Safety and Risk Management; follows safety procedures and reports incidents.

Skills

Accounting basics

HR knowledge

Customer service

Communication

MS Office

Time management

Education

Associate’s degree preferred

Equivalent combination of education/experience

Tools

MS Office

Point-of-sale systems

Job description

Towne Park is seeking an Account Manager to oversee one Towne Park account, driving financial performance and client satisfaction. The role requires coordinating scheduling, payroll, reporting, and compliance while maintaining service excellence.

Candidates should have strong analytical and HR skills, plus the ability to manage client relationships and lead teams. Maine-based position with growth opportunities and an incentive program.