Strategic Growth & Client Success Lead

Voya Financial, Inc.; Connecticut; Presencial; USD 52.000 - 75.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health & life insurance

Retirement plan

Tuition reimbursement

Paid time off

Diversity celebration day

Descripción de la vacante

Voya Financial, Inc. in Connecticut seeks a dedicated professional to manage key aspects of sponsored plans, serving as the primary contact for clients and plan sponsors.

You will coordinate with internal teams to support plan administration and client retention. Responsibilities include resolving service issues, collaborating with sales, recordkeeping and operations to align plans, and contributing to process improvements and product development.

Formación

• 3+ years of financial services industry experience
• Customer service experience and skills
• Bachelor’s degree in Business Administration or equivalent

Responsabilidades

• Serve as the primary customer contact for assigned sponsored plans.
• Resolve service and communication issues through direct contact with plan sponsors and internal teams.
• Participate in relationship management efforts with plan sponsors and customers.
• Collaborate with sales, recordkeeping, and operations teams to ensure plan alignment.
• Contribute to product development and process improvement efforts.
• Resolve complex customer service and communication issues.

Conocimientos

Customer service

Relationship management

Communication skills

Financial services knowledge

Educación

Bachelor’s degree in Business Administration or equivalent

Descripción del empleo

Voya Financial, Inc. in Connecticut seeks a dedicated professional to manage key aspects of sponsored plans, serving as the primary contact for clients and plan sponsors.

You will coordinate with internal teams to support plan administration and client retention. Responsibilities include resolving service issues, collaborating with sales, recordkeeping and operations to align plans, and contributing to process improvements and product development.