Strategic Growth Account Manager

Language Services Associate; Horsham (PA); Remote; USD 75,000 - 110,000; Full time

Job summary

Language Services Associate is seeking an Account Manager to own mid-market Growth Accounts, protect and grow relationships, and advocate for customer value in a proactive, insight-led role. You'll coordinate internal resources to drive utilization, adoption, retention, and future growth, while maintaining formal account plans and timely CRM updates.

The role focuses on meeting renewal timelines, driving cross-sell opportunities, and delivering excellent stakeholder engagement across multiple

Qualifications

• Must have consultative account management experience.
• Strong analytical skills to interpret revenue, utilization, and account health trends.
• Familiar with CRM systems and MS Office tools.

Responsibilities

• Cultivate and maintain stakeholder relationships across mid-market Growth Accounts.
• Identify and advance consultative growth opportunities with internal stakeholders.
• Own renewal readiness planning and manage renewal/RFP activities.
• Develop proactive engagement plans with regular touchpoints (at least every 60 days).
• Provide timely responses and resolutions to customer inquiries by coordinating with internal support teams.
• Maintain account plans with stakeholders, health indicators, and renewal goals.
• Meet internal deadlines and keep CRM documentation up to date.
• Perform other duties as assigned by leadership.

Skills

Verbal and written comms

Relationship-building

Consultative account management

Analytical orientation

CRM data & reporting

Time management

Tools

CRM systems

MS Office

Customer reporting platforms

Job description

Language Services Associate is seeking an Account Manager to own mid-market Growth Accounts, protect and grow relationships, and advocate for customer value in a proactive, insight-led role. You'll coordinate internal resources to drive utilization, adoption, retention, and future growth, while maintaining formal account plans and timely CRM updates.

The role focuses on meeting renewal timelines, driving cross-sell opportunities, and delivering excellent stakeholder engagement across multiple