Growth-Focused Account Manager for Mid-Market

Language Services Associates, Inc.; Horsham (PA); On-site; USD 70,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k with partial match

Employer-provided benefits

Job summary

Language Services Associates, Inc. in Horsham, PA is seeking an Account Manager to own relationships with mid‑market Growth Accounts, drive service adoption, and coordinate internal resources to improve outcomes.

You will manage renewal readiness, develop proactive engagement plans, respond to inquiries, and track account health with CRM tools, aiming to grow revenue and retention in a dynamic language services environment.

Qualifications

• Experience managing mid-market accounts and renewals.
• Ability to identify growth opportunities and coordinate internal teams.
• Proactive customer engagement and renewal readiness planning.

Responsibilities

• Cultivate and maintain stakeholder relationships across assigned mid-market Growth Accounts.
• Identify, qualify, document, and advance consultative growth opportunities within assigned accounts.
• Own renewal readiness planning for assigned accounts, monitoring renewal timelines and customer satisfaction.
• Develop and manage proactive engagement plans with regular touchpoints.
• Provide timely responses to customer inquiries by collaborating with support teams.
• Maintain account plans with health indicators, growth and renewal goals, and action items.
• Meet internal deadlines and maintain CRM documentation for visibility and reporting.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Relationship management

Consultative selling

CRM proficiency

MS Office

Analytical thinking

Tools

CRM systems

MS Office

Reporting tools

Job description

Language Services Associates, Inc. in Horsham, PA is seeking an Account Manager to own relationships with mid‑market Growth Accounts, drive service adoption, and coordinate internal resources to improve outcomes.

You will manage renewal readiness, develop proactive engagement plans, respond to inquiries, and track account health with CRM tools, aiming to grow revenue and retention in a dynamic language services environment.